Bakersfield woman upset over PG&E bill

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Updated: 3/31/2010 8:49 pm
Linda Swidecki has lived in her home near Stockdale Highway for 32 years, and says she has never received a bill this outrageous.  She wishes PG&E would just take out her SmartMeter, since she never had a problem before it was installed.

Swidecki says a normal PG&E bill would run about 100 dollars.  That's a lot different from the bill she just received for March.
"Two thousand, four hundred eleven dollars, and sixty five cents."  And with a bill like that, she feels she could pay for more than just her 1200 square foot home.  "With this $2,400 bill that I could probably pay for everybody on this whole block as far as that goes."

Swidecki says her bill averages between 100 and 250 dollars, with 250 being in the summer.  But her last bill, in January, was only 55 dollars, after she and her son decided to use less energy.  "This winter we decided we wouldn't turn on the heater, and just sort of brave it, you know because we both work odd hours."

She took the $2400 bill to PG&E and says they admit the bill was out of the ordinary.  But she says they can't have someone look at her SmartMeter until after the Easter holiday.  Denny Boyles of PG&E says the company is looking into her complaint to see what might have gone wrong.  "What we'll do is look at everything with the account.  Her billing history, her usage history, and most importantly we'll talk to the customer and see if we can figure out what's going on."

For her part, Swidecki doesn't feel PG&E intentionally went after her.  "I don't feel like I'm targeted, but I just feel like I'm part of the flow of the people, you know that have had this problem that doesn't make sense.  They need to do something about these SmartMeters."

Swidecki says she wants people to be aware of how a SmartMeter may not always work.   The California Public Utilities Commission announced that a third party evaluator would be looking into PG&E SmartMeters over the next several weeks.




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The views expressed here do not necessarily represent those of KGET TV 17 - In the Spirit of the Golden Empire

Mommyof2 - 4/2/2010 8:39 AM
was a letter back from them telling me that they were going to ask the utility about the complaint and I would hear back from them. Then I got a letter stating that they basicly didnt find anything could be disputed because the utility company said that it was a legitimate bill!! I didnt know that they thats how a complaint was supposed to be handled. I thought investigate meant they would look at evidence of whether or not I owed what was said I owed! This was extremely unfair I felt but I had to just, "bend over and take it", like was said by boboso. Its right PG&E is a monopoly and they know it! So, why should they have to prove anything to us the customers? What can we really do about it, other than put up with it or deciede to do without electric???

Mommyof2 - 4/2/2010 8:31 AM
I just like how PG&E never really has to prove anything. About a year ago I stopped recieving bills from PG%E for some reason, after the 2nd month of recieving nothing finally a bill came in the mail billing me for 3 months and showing I owed a total of like $500. My balance was $0 . When I contacted PG&E about it, I told them I would like copies of my bills for each of the 3 months so I could check my usage amount for each month. Since one of those months my family was away for majority of the month, and my bills had been averaging about $100.00 a month with air conditioning occasionaly on. I was told by PG&E that they could not send me induvidual bills for each month because they only were able to see the difference on my meter when it was read at the beginning of those months and then right before I finally recieved a bill. That would mean that for a month that no air conditoning was used, and a month where no one was there for most of the month I was somehow using more electric than when my family was home the entire month and ran the air occasionaly, but they had no way of proving it to me!! I tried to make a payment arrangement with them but could not pay the amount they were telling me. I offered to pay $100 to them every 2 wks until paid but they said that wasnt enough. So I paid the $100 like I said but because it wasnt the full amount they shut off my services. The manager at the PG&E office was rude to me and simply said that the only thing I could do was pay the now $700 balance in full to get my services back on. He even said " well if you would have paid your bill then you would still have service"! I could not believe how I was being forced to just to take their word for it and having to pay without being able to see any proof of owing what they said. So, of course I had to borrow the $ to get my services on since it was the freezing and I had no heat at all. After paying I complained to the CPUC hoping to get something done and all I got ....(CONT'D)

boboso - 4/1/2010 11:15 PM
PGE bends us over anytime they want they have a monopoly.

jg dos - 4/1/2010 8:48 AM
I am so tired of hearing how they are looking into it. For those of us who have had to try and pay these HUGE bills to keep our power on it is taking way to long and if things go like they normally do not one thing will change. Like in the story we didn't even turn our heater on this winter froze our backsides off at night. It's been months since I've been able to pay my full bill but when you are giving PG&E $300-$500 each month just to keep the lights on and a freg running there isn't much food in that freg to feed your family. The company they have hired to look into the smartmeters is just another company that has ties to PG&E and they won't find anything wrong because their pay comes from them and other energy company's.

Roy Bailey - 4/1/2010 1:36 AM
I have read about many of these high bills that are way over the normal for that household, and it seems all of them are in PGE favor, it seems to me if these were honest mistakes, at least a few would be in the customer's favor.. don't you think?
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