A Bakersfield single mother of four contacted 17 News after lining up for the Salvation Army's toy drive. Times are hard for her. She hoped to get some help during the holiday season, but she walked away with nothing.
Carolina Sandoval is a Mexican Immigrant who has four children all born in the United States. The Salvation Army has a rule that all adult toy drive applicants must have a government issued identification card. Sandoval does not have one, so she was turned away.
A Christmas tree in a one-room home. It's clear Carolina Sandoval struggles to care for her family. And, this Christmas she won't be getting the help she hoped for.
Linda Potter says," It hurts me right now that they turned her down. They turned her down because of her I.D."
Carolina Sandoval says," Triste, triste estaban triste." She says her family is sad. Sandoval and her friend Linda Potter showed up at the Kern County Fairgrounds on Wednesday. It was the last day to take part in the Salvation Army's toy and food drive.
Bob Atkinson of the Salvation Army says, "We had a 30-minute window. If they missed that 30-minute window yesterday, then they came in this morning. A rule stands that all adults must show an I.D. The I.D. can be from another country. We ask proof of address, proof of income, birth certificates or social security, we do want a picture I.D. for the adults."
The Salvation Army has the I.D. requirement in place to prevent fraud. One year some applicants were dishonest. "Where they had the same last name, trading social security cards to come in and put all those kids in the same family, said Atkinson.
In Carolina Sandoval's case, she says the toys were just for her kids. The rule came as a surprise.
"That hurt me as well as her, cause when she was crying that made me cry," said Potter.
We checked with Blessing Corner Ministries and the Bakersfield Homeless Center. Both organizations do not require identification cards.